Frequently Asked Questions
Everything you need to know about shopping with RW&CO.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have all original tags attached. Final sale items and intimate apparel cannot be returned.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days. We offer free standard shipping on orders over $120. Express shipping options are available at checkout for an additional fee.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit for our modern and slim-fit silhouettes.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay for flexible installment payments.
How should I care for my RW&CO. garments?
Care instructions are located on the inner tag of every garment. For our suiting and delicate knits, we generally recommend professional dry cleaning or hand washing to maintain the fabric quality.